Privacy Policy

1. Introduction

Samson Motor Engineers Ltd (“we”, “us”, “our”) is committed to protecting your privacy under UK GDPR. This policy outlines how we collect, use, store, and share personal data when you visit our website, book services, or contact us.

2. Data Controller

Samson Motor Engineers Ltd
1A Cobham Road, Ferndown Industrial Estate, Wimborne, Dorset, BH21 7PE
Tel: 01202 893660 · Email: cobhammotors@gmail.com
DVSA‑approved for Class 4 & 7 MOTs, with 30+ years of servicing experience in Ferndown & Wimborne.

3. Personal Data We Collect

• Enquiry/booking forms or calls/emails: name, contact details, vehicle info, required services (MOT, servicing, repairs, diagnostics, air‑con, DPF cleaning, wheel alignment, batteries, tyres, exhaust, clutch, gearbox)

• Website analytics: anonymised IP address, browser/device type, pages visited, session duration via essential and performance cookies only—no advertising or profiling cookies

4. How We Use Your Data

• Provide quotes, schedule and perform MOTs, servicing, repairs, diagnostics, etc.

• Send service confirmations, reminders, documents (e.g. MOT certificate), and follow-up communications

• Maintain and improve our website using anonymised analytics

• Keep financial, warranty, safety, and compliance records

5. Lawful Basis for Processing

• Contractual necessity: to carry out requested services

• Legitimate interests: to operate, manage, and improve our business and digital presence

• Consent: for any promotional or follow‑up messages (where opted-in)

• Legal obligation: to retain records for audit, HMRC, DVSA, insurance, or warranty purposes

6. Data Sharing

We do not sell or rent personal data. It may be shared with:

• Service providers (web hosting, email, analytics, payment systems) under data‑processing agreements

• Legal or regulatory authorities and insurance/warranty providers, when required

7. Cookies & Tracking

• Essential cookies: necessary for booking forms and site navigation

• Performance cookies: anonymised analytics (e.g., Google Analytics)
  We do not use advertising, profiling, or third‑party tracking cookies

8. Data Retention

• Service and enquiry records: retained up to seven years for legal, warranty, and tax compliance

• Analytics session data: deleted after 24 months; aggregated analytics retained as needed

9. Your Rights

Under UK GDPR, you can:

• Access, correct, erase, restrict, or port your personal data

• Withdraw consent or object to processing
  To exercise your rights, contact us at the details above. You also have the right to lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, restricted access, access controls, and staff training. Although no system is foolproof, we adhere to industry best practices.

11. International Transfers

All data is processed and stored within the UK—no overseas transfers take place.

12. Policy Updates

We may update this policy from time to time. The Effective Date above reflects the latest version. Continued website use implies acceptance of these updates.