Privacy Policy
1. Introduction
Samson Motor Engineers Ltd (“we”, “us”, “our”) is committed to protecting your privacy under UK GDPR. This policy explains how we collect, use, store and share personal data when you visit our website, book services or contact us.
2. Data controller
Samson Motor Engineers Ltd
1a Cobham Road, Ferndown Industrial Estate, Wimborne, Dorset, BH21 7PE
Telephone: 01202 893660 · Email: cobhammotors@gmail.com
3. Personal data we collect
- Enquiry and booking forms, calls and emails: your name, contact details, vehicle information and the services you ask about (for example MOTs, servicing, repairs, diagnostics, air conditioning, DPF cleaning, wheel alignment, batteries, tyres, exhausts, clutches and gearboxes).
- Used car enquiries: your name, contact details and the car you're interested in.
- Website analytics: anonymised IP address, browser and device type, pages visited and session duration, collected through performance cookies only if you accept them.
4. How we use your data
- To provide quotes, and to schedule and carry out MOTs, servicing, repairs and diagnostics
- To send service confirmations, reminders, documents (for example an MOT certificate) and follow-up messages
- To maintain and improve our website using anonymised analytics
- To keep financial, warranty, safety and compliance records
5. Lawful basis for processing
- Contract: to carry out the services you request
- Legitimate interests: to operate, manage and improve our business and website
- Consent: for promotional or follow-up messages, where you have opted in, and for analytics cookies. Website analytics only runs if you accept it, and you can withdraw that consent at any time from cookie settings.
- Legal obligation: to keep records for audit, HMRC, DVSA, insurance or warranty purposes
6. Data sharing
We do not sell or rent personal data. It may be shared with:
- Service providers (web hosting, email, analytics and payment systems) under data processing agreements
- Google, which provides Google Analytics. Google only receives visit data if you accept analytics cookies.
- Legal or regulatory authorities, and insurance or warranty providers, when required
7. Cookies and tracking
One cookie remembers your cookie choice. Google Analytics cookies are only set if you accept them, and we don't use advertising cookies. You can change your choice at any time from cookie settings.
Our website host, Wix, also sets a few strictly necessary cookies to keep the site secure.
8. Data retention
- Service and enquiry records: kept for up to seven years for legal, warranty and tax compliance
- Analytics session data: deleted after 24 months; aggregated analytics kept as needed
9. Your rights
Under UK GDPR you can access, correct, erase, restrict or move your personal data, withdraw consent, or object to processing. To exercise your rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office.
10. Security
We use SSL encryption, secure hosting, restricted access, access controls and staff training. No system is completely secure, but we follow recognised good practice.
11. Policy updates
We may update this policy from time to time. Any changes will be published on this page.